Experiencing issues while using Easify Connect? Here are some common problems and the steps you can follow to resolve them.
If messages are arriving on your device but are not appearing or updating in the Easify admin panel, the issue may be related to RCS (Rich Communication Services).
Disabling RCS chats in Google Messages is the recommended troubleshooting step for resolving this synchronization issue.
Open the Messages app by Google on your Android device.
Tap your Profile Photo in the top-right corner.
Go to Messages settings and select RCS chats.
Toggle RCS chats to OFF.
Once disabled, check whether your messages are syncing correctly with the Easify admin panel.
Some Android devices restrict certain permissions for apps installed from sources other than the Google Play Store. You may encounter this restriction when trying to enable permissions required by Easify Connect.
If Android displays a warning that a setting is restricted, you may need to manually allow restricted settings for the app.
On your Android device, open the Settings app.
Tap Apps.
Find and select Easify Connect (or the app for which you're enabling the permission).
Tip: If you can't find it, tap See all apps or App info.
Tap More (if available) and select Allow restricted settings.
Follow the on-screen instructions to confirm.
Once enabled, return to the app and try granting the required permission again.
Note: Only allow restricted settings for apps you trust and have installed from a verified source.
