The Blocked Numbers feature in Easify helps you manage phone numbers that you want to prevent from contacting you through Easify. Use it when you receive unwanted or excessive incoming calls or messages from a specific number.
Use Blocked Numbers when you want to stop unwanted incoming communication from a phone number.
This feature is different from Blacklist Contacts, which serves a different purpose related to managing contacts for your communications. Make sure you choose the appropriate feature for your needs.
Log in to your Easify account.
Navigate to Contacts > Blocked Numbers.
The Incoming Blocked Numbers page displays your existing blocked numbers.
Navigate to Contacts > Blocked Numbers.
Click Add New in the top-right corner.
Enter the phone number you want to block and provide any additional information requested by the form.
Select an appropriate remark from the drop-down.
Submit the form to add the number to your blocked numbers list.
Once added, the number appears in the Incoming Blocked Numbers list.
The Incoming Blocked Numbers page displays a list of numbers that have been blocked in your Easify account.
The table includes the following information:
Number: The phone number that has been blocked.
Blocked On: The date the number was blocked, if available.
Added By: The user who added the number to the list.
Remarks: Any notes recorded for the blocked number.
Actions: Options for managing the entry.
Navigate to Contacts > Blocked Numbers.
Enter the phone number or relevant keyword in the Search by keyword field.
Review the matching results.
Find the number you want to manage in the list.
Click the three-dot menu under Actions for that entry.
Select the relevant option, such as View Remark or Remove.
These features serve different purposes in Easify.
Blocked Numbers: Use this feature to manage phone numbers you want to prevent from contacting you through Easify.
Blacklist Contacts: Use this feature for managing contacts through Easify's blacklist functionality.
Choosing the correct feature is important because blocking incoming communication is different from managing contacts for outgoing campaigns.
For instructions on the other feature, see Blacklist Contacts.
Watch the tutorial for a walkthrough of adding and managing blocked numbers in Easify.
