Easify’s Chat SMS is a two-way messaging feature that allows businesses to send and receive text messages and continue conversations with their customers from one place.
Unlike bulk SMS campaigns, Chat SMS is designed for individual conversations. You can use it to respond to customer messages, follow up with contacts, answer questions, and manage ongoing conversations.
With Chat SMS, you can:
Start a new one-to-one conversation with a contact.
View and respond to incoming messages.
View previous messages and continue existing conversations.
Search for specific conversations.
Use labels to organize and categorize chats.
Filter chats to quickly find the conversations you need.
Send messages immediately or schedule them for later.
Use SMS templates when sending messages.
Add notes and manage customer-related actions directly from a conversation.
Chat SMS also gives you access to related actions, including:
View previous call recordings, if available.
Send an email to the contact.
Add an event to your calendar.
Add an appointment link.
Push the contact to CRM.
Push the contact to an automation.
Add a note to the conversation.
Chat SMS is intended for individual, ongoing conversations, while bulk SMS is used to send the same or personalized message to multiple contacts as part of an SMS campaign.
Use Chat SMS when you need to have a direct conversation with a contact. Use SMS campaigns when you need to reach a larger group of contacts at once.
To access your conversations, select Chat SMS from the side menu in Easify.
From there, you can view your existing conversations, start a new chat, search for conversations, and use available filters and labels to organize your chats.
For instructions on using and managing your conversations, see How to Use and Manage Easify’s Chat SMS.
