Easify's AI Replies feature allows your business to automatically respond to incoming text messages using a trained AI. Instead of manually answering every inbound SMS, the AI handles responses based on your own content — giving customers fast, accurate, and consistent replies at any time of day.
AI Replies is an automated SMS response system powered by AI. You train the AI using your own documents and content, assign it a phone number, and it will automatically respond to every message that comes in on that number.
This is ideal for businesses that receive a high volume of repetitive questions — such as pricing enquiries, appointment requests, or FAQs — and want to handle them without manual effort.
Use the Edit Configuration menu to customize and configure your AI assistant.
Set up your assistant's core identity and behavior:
Assistant Name – Define the name of your AI assistant.
Internal Description – Add an internal note to help identify the assistant's purpose.
Reply Delay – Configure the response delay to create a more natural conversation flow.
Personality & Role Description – Describe how you want your AI assistant to behave, communicate, and interact with customers.
Provide business-specific information to help your assistant deliver accurate and relevant responses.
Upload reference materials such as PDFs, CSV files, or text documents (up to 5 MB each) containing information about your business, services, products, or processes.
Add specific questions and predefined answers that the assistant should return exactly as written whenever those questions are asked.
Enter your scheduling link in the Meeting URL field to enable the assistant to share booking options and schedule appointments during conversations.
Select one or more available phone numbers to connect your AI assistant with your SMS communication channels.
Before making your assistant live, use the available testing tools to verify its behavior and responses.
Explore pre-configured assistant templates across different industries to understand how a fully configured assistant operates.
Use the interactive chat environment to test conversations with your assistant. This allows you to verify responses, validate workflows, and ensure the assistant behaves as intended before deployment.
