To upload your contacts, navigate to Contacts > Import in the left-hand menu. Easify accepts contact uploads in CSV format only.
Once your file is uploaded, you can monitor the import in real time. Navigate to Contacts > Import Progress to see how many contacts have been successfully imported and how many have failed.
To understand why specific contacts failed, click Failed within the import progress screen. Common reasons include:
• Duplicate contact — the phone number or email already exists in your account.
• Phone number missing — the contact has no phone number in the required column.
• Illegal characters in a cell — the First Name or Phone Number field contains unsupported characters.
Fix the affected rows in your CSV and re-upload to add those contacts.
